At Save Life Train Ambulance, we understand that plans may change due to unforeseen circumstances. Our refund policy aims to provide transparency and fairness when addressing these changes. Below are the key points of our refund policy:
Refunds for CancellationsA) Booking More Than 3 Days in Advance
Cancellation Within 24 Hours of Booking: If you cancel your booking within 24 hours of confirmation, you will receive an 80% refund. We retain 20% as a service fee to cover administrative costs.
Cancellation after Ticketing: If cancellation occurs after ticketing, you will receive a 30% refund. A deduction of 70% will be made to cover ticketing and service charges.
B) Cancelling Before 24 Hours of Transportation
If you cancel before 24 hours of the scheduled transportation, a 30% refund will be issued. A 70% deduction will be applied to cover service charges, ticketing, EMT (Emergency Medical Technician), and equipment costs.
C) Cancelling Within 24 Hours of Transportation
If you cancel within 24 hours of the scheduled transportation, no refunds will be issued. You will be responsible for the total amount agreed upon for the service.
Refund ProcessWe aim to process refunds promptly and efficiently. After a cancellation, the refund will be initiated within 7 to 15 days, depending on the payment method and the processing time of financial institutions. Refunds will be returned using the original payment method.
Contact Us for Questions
If you have any questions about our refund policy or need further assistance, please contact our customer support team. We are committed to addressing your concerns and providing the best customer experience.
Email: contact@trainambulance.in
Phone: +91-8083309381
Disclaimer
Save Life Train Ambulance reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically to stay informed of any changes. By using our services, you agree to comply with our refund policy as outlined here.